Billing
You pay for Champ through Shopify. The charge goes on the Shopify bill you already get. There is no separate card charge.
The price#
Champ costs $29 per month, after a 14-day free trial.
- Every feature is included.
- There is no limit on forums, topics, posts, members or messages.
- The price does not go up as your community grows.
Subscribing#
- In the Champ dashboard, open Billing.
- Choose to subscribe.
- Shopify shows you an approval screen with the price and the 14-day free trial.
- Approve it. Your subscription starts.
The free trial#
Every new subscription starts with a 14-day free trial.
- The trial starts when you approve the plan, not when you installed the app.
- Nothing is charged during the trial.
- If you cancel before the trial ends, you pay nothing.
- When the trial ends, you are charged $29 for the first time.
- Your monthly billing cycle starts on that day.
How the charge appears on your Shopify bill#
Shopify collects the money. The Champ charge is added to your regular monthly Shopify bill, next to your other apps.
Your Champ billing cycle starts on the day your trial ended. Your Shopify billing cycle usually starts on a different day. Because the two dates do not match, a Champ charge may not appear on the very next Shopify bill. This is normal. It is not a double charge.
Cancelling#
- In the Champ dashboard, open Billing.
- Use the link at the bottom of the page to cancel. Depending on your account, it says Cancel subscription or Manage subscription in Shopify.
You do not need to contact us. Good to know before you cancel:
- No refund for unused days. You pay for each month in advance. If you cancel partway through, you keep the forum until the end of the time you paid for. You do not get money back for the rest.
- Uninstalling also cancels. If you uninstall the app, Shopify ends the subscription at once. You lose the rest of the month you paid for straight away.
- Cancelling and subscribing again charges you straight away.
If you want to remove the app for a short while, for example to test something, contact us first. We can usually help you keep the time you already paid for.
What happens to your forum if you cancel or uninstall#
When you unsubscribe, the forum goes offline on your store. Your data is kept.
When you subscribe again, everything comes back as it was: forums, topics, posts, members, points and settings.
When you uninstall, your content is kept, not deleted. Many stores reinstall later and expect their community to still be there. If you want your content deleted for good, ask us. We will delete it and tell you when it is done.
Either way, download a copy first. In the Champ dashboard, open Data and click Request export. You get a JSON file (a standard data file) of your forums, topics, posts and users. See the installation guide.
A charge appeared after I uninstalled#
Your Champ billing cycle and your Shopify bill do not start on the same day. So a charge you already owed can show up on a Shopify bill that arrives after you uninstalled.
If the timing looks wrong, email us. Include your store's address and the bill, and we will look into it.
Changing your payment details#
Your card details are kept by Shopify, not by us. Champ never sees your card number. To change them, go to your Shopify admin and open Settings → Billing.